Question 1

I am after something completely bespoke, is this possible?

Accepted Answer

Absolutely. We love making completely bespoke products. If you have an idea get in touch, we'd love to work with you to bring it to life.

Question 2

How quickly can I get my product?

Accepted Answer

All of our products are currently made to order in our workshop in Essex; other than our composite posts and composite modular fence slats.

We say to allow 14 days for turnaround; although we always aim to get products out quicker if we can.

Question 3

How do I care for my product?

Accepted Answer

Other than the occasional wipe down, all our coated products* are maintainence free!
 
*this does not apply to our fire pits, in particular, the weather steel option on our fire pits.

Question 4

What are my delivery options?

Accepted Answer

We offer free UK delivery on all our products. For international delivery please contact us.

Question 5

What guarantees do I get with my product?

Accepted Answer

We are so confident in the quality of our products that we offer warranties on all our products. Please see our warranties page for more details.

Question 6

How easy it is to install your products?

Accepted Answer

All of our products have been designed with the keen DIY-er in mind so we have tried to make them as simple as possible. Where installation is needed, further details can be found on each product description.

Question 7

Do you provide colour samples?

Accepted Answer

Yes. We provide small colour samples for our decorative panels and fence screens and our composite fence slats/posts. To request samples please click here and leave details of which products and samples you require.

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Frequently Asked Questions