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all you need to know

Frequently Asked Questions

Got a question? A list of our most frequently asked questions are below. If you have more questions please get in touch.

  • I am after something completely bespoke, is this possible?"
    Absolutely. We love making completely bespoke products. If you have an idea get in touch, we'd love to work with you to bring it to life.
  • How quickly can I get my product?
    All of our products are currently made to order in our workshop in Essex; other than our composite posts and composite modular fence slats. We say to allow 14-21 days for turnaround; although we always aim to get products out quicker if we can.
  • How do I care for my product?
    Other than the occasional wipe down, all our coated products* are maintainence free! *this does not apply to our fire pits, in particular, the weather steel option on our fire pits.
  • What are my  delivery options?
    We offer free UK delivery on all our products. For international delivery please contact us.
  • What guarantees do I get with my product?
    We are so confident in the quality of our products that we offer warranties on all our products. Please see our warranties page for more details.
  • How easy it is to install your products?
    All of our products have been designed with the keen DIY-er in mind so we have tried to make them as simple as possible. Where installation is needed, further details can be found on each product description.
  • Do you provide colour samples?
    Yes. We provide small colour samples for our decorative panels and fence screens and our composite fence slats/posts. To request samples please click here and leave details of which products and samples you require.
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